James’ Story: Changing the System

Sep 30, 2020

[Subtitles available in English & Spanish | Subtítulos disponibles en español y inglés]

Video Description Link:


Video Description:
A text insert appears: James’ Story, Changing the System. James, a white man, signs.
Another situation happened when a hospital in my area stopped providing interpreters.  The Deaf community was up in arms about it.  I thought the hospital may not understand why interpreters are necessary.
So instead of threatening the hospital with a lawsuit, I approached them and asked for a meeting where we could sit down and talk. I brought in representatives from various deaf advocacy groups. And together, we explained to the hospital why it was necessary to have interpreters and how it helps prevent repeat E.R. visits and how we can help patients adhere to their medications.
We simply explained. We didn’t try to throw the A.D.A. in their face, but rather explained the reasoning to them. That really struck a chord with them. Because they were face-to-face with deaf people who actually explained the issues from their perspectives. They understood where we were coming from and provided interpreters from that point on.
They understood where we were coming from and provided interpreters or whatever the deaf patients wanted from that point on. I was really happy about that.
Video Description:
NDC Logo appears above text, black lettering on a white background: nationaldeafcenter.org
“This video was developed under a jointly-funded grant from the U.S. Department of Education’s Office of Special Education Programs (OSEP) and the Rehabilitation Services Administration (RSA) #HD326D160001. However, the contents do not necessarily represent the positions or policies of the federal government.”
Next to it, three logos appear. The first reads “IDEAs that Work” with an arrow drawing a circle from “IDEAs” to “Work” and the words “U.S. Office of Special Education Programs”. The second logo shows a red-and-blue star with text next to it that reads “TA&D”. The third logo shows a blue circle around a tree. In the blue circle are the words “U.S. DEPARTMENT OF EDUCATION.”

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Video licensed under Creative Commons BY-NC-ND 4.0 International

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