Remote Access Services: Tips for Students

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Successful and effective services comes with cooperative contributions and efforts by all. Here are a few tips for students to encourage a positive experience using remote services.

Tips for Students 

Successful and effective services comes with cooperative contributions and efforts by all. Here are a few tips for you to encourage a positive experience using remote services. Communicate with the Instructor

  • Introduce yourself to the instructor
  • Give them your accommodation form and letter about your remote services
  • Give them the microphone (if appropriate) Communicate with the Service Provider
  • Introduce yourself to the service provider
  • Give information about the class
    • What is the room setup?
      • Where is the board?
      • What type of classroom? Size of classroom?
      • How many students?
      • Where is the instructor standing?
      • Is technology being used (video/ppt/overhead/doc cam)
  • Tell the interpreter/captionist when there is a problem:
    • Cannot see clearly
    • Notice a delay
    • Missing information Troubleshooting
  • Try the following yourself:
    • Log out of the platform & log in again
    • Restart your computer
    • Turn off/on microphone or unplug/plug
  • Ask the instructor to call campus technical support
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