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What can I do when my video is slow, fuzzy or loses its connection?

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  • During your online class turn off the other devices in your home that are connected to the internet.
  • Connect your computer to the modem using a direct connection cord (such as a LAN or ethernet cord). Make sure the devices you are using are fully charged.
  • Restart your computer or tablet before class. Close any programs running in the background that rely on the internet.
  • Before class, contact your instructor to remind students to turn off their video and audio.
  • Ask the instructor to record each live online class if there are technical issues. If there were technical issues on your end, ask the DS office to provide a transcript, a captioned copy of the recording, or have an interpreter record/translate the recorded lecture to make up information you may have missed.
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Updated on July 29, 2022
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