Each video conferencing platform is unique. Some schools may use a stand-alone video conferencing platform while some are integrated into the Learning Management System (LMS):
Connect with your IT department and learn more about your platform’s features for remote interpreting and real-time captions. Research your platform’s knowledge base or support website.
Work with the instructor to ensure providers have the appropriate permissions within the platform, and know how to support pinning, spotlighting, streaming captions, sharing screens, and other features to help maintain access to service providers. If time permits, conduct a practice run with the instructor, provider, and student to determine what works best.
If real-time captions cannot be synced in the platform, explore alternative options for viewing. If access to the interpreter’s video is not ideal, consider a multi-platform approach. For example, the student and interpreter can still be logged into the class platform and use a separate video platform for direct communication access.
Ensure that students are aware of how videos appear on their screen (gallery, side-by-side, etc.), to configure their view of the interpreter and others. Students may need more than one device (e.g. a laptop and tablet) to access an online course and accommodation services simultaneously.